Making A Complaint

Note: To allow us to consider your complaint properly, it is important that you answer all questions as fully as possible. Please complete the form in full.

Guidance Notes*

I confirm that I have read the guidance notes prior to completing this form.

Has your complaint been made in writing and discussed with the Senior Officer or General Manager of the garage concerned without agreement being reached?*

Yes

No

Please refer the matter of the Company's Managing Director - Do No complete this form unless this action does not resolve the complaint.

Contacted Person Name*

Title*

Member Name*

Your Name and Full Address

Full Name*

Email Address*

Phone Number*

Address*

Details of the Vehicle Concerned

Make*

Model*

Year*

Registration No.*

Date of purchase of vehicle by you?*

From whom did you purchase the vehicle (full name and address)

Price paid for the vehicle

Recorded mileage now

Recorded mileage at the time of purchase

Purchase of used vehicle

Was warranty obtained at time of purchase?*

Yes

No

Period of warranty years

Months

Warranty mileage

Was warranty written or verbal?*

Written

Verbal

Give full details

Please give the following details of any repairs or replacements since purchase when are relevant to this complaint

Date of repair/replacement

Recorded mileage at time

Garage involved

Full details of work carried out

Repair/Servicing/MOT test

Details of specific repair or services that you are complaining about

Date of repair/service

Recorded mileage at the time of repair/service/MOT test

Recorded mileage now

Brief details of work carried out

( there is an opportunity to give full details further below)

Was firm quotation/estimate given?*

Yes

No

Select as appropriate*

Quote

Estimate

Value(£)

How was quotation/estimate given?*

Written

Verbal

Give full details

Who normally services vehicle?

When was last service carried out?

Date

Mileage

Cost(£)

Cost of repair/service/test to which complaint refers

Repair(£)

Service(£)

Test(£)

Please give us any other relevant details not covered by previous questions or correspondence:

What do you consider would be a fair and reasonable settlement of your dispute?

(As detailed in our Guidance Notes, point 11 states the items excluded from our complaint conciliation service. Please refer to these before continuing with this form.)

Can you put a monetary value on it?*

Yes

No

Please add monetary value(£)

How did you hear about the SMTA conciliation service?*

Garage

Citizen Advice Bureau

SMTA website

Other

Please specify

Please enclose copies of all receipts, invoices and correspondence between you and the garage

Upload your Documents here

Drop files here or

Max. file size: 6 MB.

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